This Privacy Policy provides you with all the information you need to make your choice whether or not to use this website. By using it and communicating with us electronically, you acknowledge and accept the privacy policy and authorise us to process your personal data as described in this document.
1st Scope of the contract
This Privacy Policy regulates the browsing policy and the use of cookies, as well as the processing of personal data carried out on the sur-andina.com website (hereinafter also referred to as the "website"). Use of the website confers the status of user (hereinafter referred to as the "user") and implies knowledge and acceptance of all the conditions included in this Privacy Policy. These conditions apply to all users of the website, without exception.
2º Collection, processing and use of personal data
Users should read this Privacy Policy carefully whenever they intend to use the site, as it may be modified without prior notice (check the date of the update at the end of the text).
Sur Andina, Lda., as a distributor of various services, attaches great importance to obligations to protect your privacy and personal data. The purpose of this Privacy Policy is to inform you about what personal data is collected, how we will process and protect it, about personal consent for its use and how information can be edited or removed. As of 25 May 2018, the General Data Protection Regulation (GDPR) - Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 - came into force, establishing rules on the protection, processing and free movement of natural persons' personal data, which applies directly to all entities processing such data in any member state of the European Union, including Portugal.
The purpose of this notice is to inform you of the rules applicable to the processing of your personal data, your rights and how you can manage your consent directly and easily.
Our records include personal data that has been obtained as a result of various commercial interactions carried out on the site. In order to guarantee the security of your data and maximum confidentiality, we inform you that we treat the information you provide us with in an absolutely confidential manner under the provisions of the General Data Protection Regulation (GDPR) and in accordance with our internal security and confidentiality policies and procedures, and we do not share your data with third parties for commercial or other purposes. Data collection means that your name, address, telephone number or e-mail address will be recorded when you make an enquiry, subscribe to our newsletter and/or fill in our contact forms. By agreeing to do so, you are giving your personal, voluntary, conscious and express consent for Sur Andina, Lda. to use your personal data for the purposes you indicate. In other words, your data collected on this site is used exclusively for processing your orders and communication relating to them, such as payment for your order, information on the status of the shipment, communication with the tax authorities, processing requests for information and/or complaints and also for marketing purposes by sending newsletters.
Sur Andina, Lda. will keep your personal data for as long as it remains in our database, for billing purposes and to fulfil legal obligations. Your personal data may be communicated to judicial, tax and regulatory authorities for the purpose of complying with legal requirements. At any time you have the right to access your personal data, as well as, within legal limits, to change it, oppose its processing, decide on its automated processing, withdraw consent and exercise all other rights provided for by law (except for data indispensable for the fulfilment of legal obligations). If you withdraw your consent, this does not jeopardise the unlawfulness of the processing carried out up to that date. You have the right to be notified in the event of a breach of your personal data and to lodge a complaint with the regulatory authorities. We guarantee all the rights enshrined in the new European legislation on the protection of personal data. To do so, you can make your request in writing, providing proof of your identity.
We are committed to the protection and confidentiality of your personal data. We have taken the necessary technical and administrative measures to comply with the GDPR, ensuring that the processing of your personal data is lawful, fair, transparent and limited to authorised needs. We take the measures we deem appropriate to ensure the accuracy, integrity and confidentiality of your personal data, as well as all the other rights you have.
Entity responsible for processing your personal data:
Sur Andina, Lda.
Diogo Cão Building - Alcantara Dock North
1350-352 Lisbon
Email address of the Data Protection Officer: geral@sur-andina.com
Regulatory body in Portugal where you can lodge a complaint: COMISSÃO NACIONAL DE PROTEÇÃO DE DADOS (CDPD) Rua de São Bento, nº 148, 3º 1200- 821 LISBOA geral@cnpd.pt
3º Security of your personal data
Users have the right to access their information at any time and to edit and/or remove it. Users can exercise their right to have their data forgotten by accessing the customer support area and using the form with the subject "Free cancellation of contract" to expressly state in writing their wish to have their data removed.
Payments are managed by accredited entities with recognised credits in the electronic payments market. All information is encrypted. The site's electronic payment databases are absolutely confidential in form and content and are processed automatically by the site's software.
4th E-mail marketing platform
All our communications include options to edit or remove your data from the contact list for marketing purposes - sending newsletters with news, tips and exclusive offers.
5th Cookies
Cookies are small pieces of data that are sent from our website and stored in your browser. By continuing to use the site, you agree to our use of cookies. Cookies contain information that we use to process requests and improve your experience.
These are the different types of cookies we use on the site:
Original Cookies
We use cookies to make sure we are providing you with the best user experience. You can set your browser to block cookies or to alert you about them, but some parts of the site may not work. These cookies do not store any personally identifiable information.
Social Sharing Cookies
The site contains social buttons that allow our customers to share products via social networks such as Facebook, Twitter, Pinterest and Intagram. When you click on the social sharing button, most of them will set a third-party cookie. Please take this into account. We use a plugin for Facebook to help us market/communicate our products on the network. The plugin detects, for example, whether you have "Liked" our Facebook page and uses this information to display a "Like" button or message with various other associated Facebook details.
Targeting Cookies
The site https://sur-andina.com receives part of its visits from partner sites and web adverts. Third-party cookies are set to help identify the contribution of partner sites to our business. In addition, some of Google's adverts may contain third-party cookies.
Do you need more information about cookies?
Visit www.allaboutcookies.org
"Cookies" are small software tags that are stored on your computer through your browser, retaining only information related to your preferences and therefore not including your personal data. Sur Andina, Lda. may use "cookies" in order to help determine the usefulness, interest and number of uses of its websites, enabling faster browsing by eliminating the need to repeatedly enter the same information. The use of cookies is a normal practice among Internet websites, and most Internet browsers allow a user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser. You can disable cookies via your browser, either for this website or for all the websites you visit.
6º Limitation of liability
Sur Andina, Lda. is exempt from any liability arising from the following: - failures in the website caused by force majeure, fortuitous events or other causes not attributable to it; - technical problems; - viruses "produced" during connection to the internet, whether through the website or third party websites, in computer systems (software and hardware), documents and electronic files stored in computer equipment; - access by minors to the content included on the site, it being the responsibility of their parents or guardians to exercise appropriate control over the activity of children or minors in their care; - fraudulent, speculative or bad faith acts in the use of this service:
The site may provide links to other websites. Please be aware that from the moment you leave our site and enter another, you may be subject to different privacy practices and policies over which Sur Andina, Lda. has no control and for which it is not responsible for the veracity, updating and lawfulness of the contents of the pages that, as the case may be, are suggested by the company or appear linked and thus it is at the user's discretion whether to accept them or not.
7º Questions about this privacy policy
If you have any questions about this Privacy Policy, please contact us via the form/contacts.
